Term & Conditions
These General Terms and Conditions of Sale govern the sale of products by us, Yolanda’s Chocolatiers, to you, the customer, by telephone, email, and via our website at yolandaschocolatiers.com, or other means to our Customer Services and Client Services teams, and will form the basis of any contract of sale between us. Please read them carefully before placing your order as you will be deemed to be bound by them. Copies of these terms and conditions are available on request. Please read them carefully before placing your order and print a copy for future reference.
You may register with us when purchasing items by means of the Website. Please ensure any details you provide us with are true, correct, complete and up to date. Inform us immediately of any changes to those details. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner. You can access and update your details using the ‘Your Account’ area of the Website.
We reserve the right to terminate accounts, remove or edit content or cancel orders at our discretion, but without charge to you.
The Contract Between Us
Your orders are an offer to purchase products from us, we will confirm receipt of your order by sending you an email summarising the details of your order (‘Order Confirmation Email’) or otherwise confirming your order back to you; this is the point at which we accept your order and the contract is formed. The contract is completed when the products are delivered.
All orders for products made by you on the website or by telephone to a Customer Services or Client Services representative are subject to these Terms and Conditions.
Amendments: we make no guarantees that once placed and paid for, an order can be amended. If you wish to amend an order you must notify us byphone as soon as possible and provided the order has not already been submitted we will try to amend it. We also reserve the right to cancel or amend your order before the goods are despatched if the products are no longer in stock.
To amend or cancel a product order we require a minimum two working days notice for retail and one month notice for custom orders, prior to your chosen delivery date. Beyond this point, cancellations and amendments are unavailable.
All payments for products must be made when the order is placed. We will not reserve or despatch products before payment is received. Ownership of the products will pass to you once we have received payment in full. We cannot accept cheques or cash as payments online. Please note we cannot guarantee the security of data when communicating with Yolanda’s Chocolatiers via email. Accordingly please do not send us payment information using this medium.
Our website uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the yolandaschocolatiers.com in your browser address window. A small locked padlock will also appear in the address bar of your browser window.
These services enhance your existing card account against unauthorised use when you shop with us. To use this service, you must first register with the bank or other organisation that issued your card. Once you’ve registered and created your own private password with your card issuer, you will be prompted automatically at checkout to provide this password each time you make a purchase.
Products are invoiced in EUR euro at the price and at the time of your order. Prices displayed in brochures and on the website include Value Added Tax which will be applied at the current rate where applicable. Products might be subject to variation. If there is an error we will contact you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling it. If we are unable to reach you, your order for the incorrectly priced item will be cancelled, and we are not obliged to honour such orders. The delivery charge is an additional cost. Please refer to our Delivery Information for full details.
Yolanda’s Chocolatiers do not accept cheques for payment except for custom orders.
Product Description and Specifications
We have made every effort to ensure that the products displayed on this website and in our brochures conform to the descriptions and photographs. The colours, specifications, dimensions and descriptions of items on the website and brochures are quoted as accurately as possible. The colours you see will depend on the resolution of your monitor and we cannot therefore guarantee that your monitor’s display of any colour will always reflect accurately the colour of the item delivered. We reserve the right from time to time to vary the dimensions, specifications, descriptions and quantities of items displayed on our website without prior notice.
In particular, when you place an order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details) to process your transaction and to send marketing information about similar goods and services.
We may use information we hold about you for the purposes of responding to your enquiries, fulfilling your order and delivering goods to you, sending marketing communications (in the circumstances set out below), maintaining your online account (where relevant) or preventing and detecting fraud. We may also transfer your data to third parties for the purposes of delivering any goods you have ordered to you, fulfilling orders, analysing and profiling data, processing payments and providing customer service. Where you have purchased or enquired about our products or services, we may provide you with information about similar products, services or promotional offers. If you do not wish to receive such information please inform us at the time that you provide us with your personal data and contact details. You will also be given the option to opt-out of future communications in each electronic communication. Where you have not previously enquired about, or purchased our products or services, we will not send you information about them unless you have consented to receiving it.
We only sell items to adults (i.e. those aged 18 or over). By placing an order with us it is confirmation that you are of legal age.
Content & Intellectual Property Rights
yolandaschocolatiers.com, its products and content is protected by national intellectual property. You are only allowed to use content found on this website as expressly agreed by Yolanda’s Chocolatiers. Any reproduction or redistribution of our intellectual property rights may result in civil and criminal penalties. You also agree that you are not a partner, agent or reseller of Yolanda’s Chocolatiers or our products and we are not liable for any such representation, act or omission on your part.
In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. Nor can we promise that the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses; we always recommend that you should have an up-to-date and complete virus-checking software to protect yourself.
You also agree that no joint venture, partnership, employment or agency relationship exists between yourself and Yolanda’s Chocolatiers. You will not express yourself as an employee, agent or representative of Yolanda’s Chocolatiers and we are not liable for any representation, act or omission on your part.
Chocolate Products and Gift boxes
In the event of supply difficulties, we reserve the right to make substitutions with items of equal or greater value. Chocolates and bonbons will only remain cool until delivery; the responsibility for the refrigeration thereon lies with the recipient.
Chocolates and bonbons will be delivered using cool bags or boxes which will keep the items in good condition up to the delivery time, you must therefore ensure that there is someone to accept these items as responsibility for the refrigeration thereon lies with the recipient.
Cancellations Prior or After Despatch
Once placed, it may not be possible to prevent an order from despatch. Similarly once despatched we are unable to stop delivery or cancel the order. If you wish to cancel your order, please contact our Customer Services on +357 99366616.
Items Damaged in Transit, Defective & Incorrect
If you take delivery of a package from us and the goods being delivered to you have been damaged in transit, or are: defective, not as described, not of satisfactory quality, not fit for purpose, or are not per a sample (i.e. “Faulty”), we will at your option either exchange or repair these items without charge to you, or (with the exception of the perishable and other goods above) for a period of 15 days from the date of sale. We will check the items on their return, and we may request photos of the damage and packaging in order to enable us to investigate the matter with our courier and packing facility.